ONLINE RETURNS POLICY

We are sure you will love our products as much as we do, but if you are unhappy with your purchase and would like to return or exchange any of your order, please contact us and we would be happy to help.

Goods purchased online at https://eu.florislondon.com/ can be returned or exchanged within 28 days of purchase, provided that the items are unopened and in their original film packaging.

When returning your goods, please enclose your original dispatch note/receipt, or add a cover note with your contact details and order number.

All returns are made at customers' own cost and risk. Floris will refund the postal cost of your returns only if the items are faulty or damaged. We recommend that customers send returns via recorded delivery, as Floris will not assume responsibility for items lost in transit. Floris reserves the right to deduct the cost of retrieving the goods if not returned by the customer (unless faulty/damaged). Provided goods are returned in their original condition, a full refund (including your original delivery charges at basic cost) will be made within 14 days from receipt of goods to Floris.

STORE RETURNS POLICY

Goods purchased from our shop at 89 Jermyn Street may be returned or exchanged at the place of purchase, provided they are returned in their original film packaging, unused, and within 28 days of purchase. Proof of purchase from Floris Jermyn Street must be provided. Sale goods can be returned or exchanged within 14 days of purchase, provided that the items are unopened and in their original packaging.

TERMS & CONDITIONS

Only items bought directly through Floris (https://eu.florislondon.com/, or Floris Jermyn St only) can be returned via Floris. If you have purchased goods via one of our partners, you must return your products to the original store of purchase. Floris will not accept returns on behalf of other stores or retailers.

FAULTY GOODS

Any items which are received broken or faulty will be exchanged or refunded. Please contact our customer services team using the contact details below, and we will be happy to help. You are entitled to a refund within 28 days from purchase, after this period, a replacement will be offered instead.

HYGIENE

For reasons of hygiene, any fragrance or toiletries item which have been opened may not be returned, unless faulty.

SALE ITEMS

Goods purchased as sale items or special purchase items may not be returned or exchanged unless faulty, or unless bought online via https://eu.florislondon.com/.

SPECIAL ORDERS, ENGRAVINGS, BESPOKE ORDERS, OR CUSTOMISATIONS

Specially ordered items, Bespoke vouchers/products, bottle engravings, or Customisation vouchers/products may not be exchanged or refunded unless faulty or damaged upon arrival. For Bespoke and Customisations, we are happy to transfer the name on the voucher, but unfortunately, they are non-refundable and may not be exchanged for store goods.

Thank you for shopping at Floris London EU.